The Euskalduna Palace has 8 places designed for persons who require the use of a wheelchair. These places, equipped with platform lifts, are situated behind boxes 3 and 4.
The access doors are nºs. 11 and 12 on the third floor.
These seats are not offered for sale nor can they be reserved; they are used strictly on a first come, first served basis.
If seats are available, a person may stay to accompany the disabled person; persons with disability always have first claim to the use of these seats.
Both the main user and the accompanying person must purchase one of the tickets on sale in the Auditorium, or make use of their member's card.
To avoid the inconvenience of queuing at the car park pay machines when the performance finishes, an arrangement has been made with the car park operator to accept advance payment of €7, covering the period between 18:00 and 03:00 hours on performance days.
For this the user will have to pay before the start of the opera function, by selecting on the screen of the car park pay machines the option "preventa" (advance sale, on the upper left of the screen).
The hand-held programme contains a short summary of the plot of each act of the opera, and each performer's biography.
It's a free publication, which can be found on the seats of the Euskalduna Palace on performance days.
There is a free cloakroom service located at various points in the Euskalduna Palace. In addition, next to the access doors to the Palace there are some umbrella racks with security tags, since it is not permitted to bring umbrellas into the Auditorium.
Once the performance has begun, the access doors to the Auditorium will remain locked until the first interval.
Latecomers may follow the opera in the television room situated next to Jauregia Cafeteria, or on the cafeteria's own television screen.
As a courtesy to the artistes and members of the audience, please remain in the hall until the artistic personnel on stage have finished taking their bows.
There are booster cushions for children's seats, available in the various cloakroom service areas.
There is a system which projects surtitles in Spanish and Euskara onto a screen.
Before you enter the hall, please make sure your mobile is switched off.
Any type of filming or recording inside the Auditorium is expressly forbidden.
Eating and drinking inside the Auditorium are not permitted. The Euskalduna Palace has various cafeterias for the use of all members of the public, both before functions and during the interval.
Please call 94 403 5000
On performance days in the Euskalduna Palace, ABAO engages usherettes, who provide information to persons attending about access to their seats, and try to resolve any kind of incident that may arise.